FAQs
When does the survey open and close?
Our survey opens on 13th May 2025 and closes at midnight on 1st June 2025. All entries need to be submitted by midnight on the 1st June 2025.
How do I go in the draw to win one of the three gift cards?
Complete and submit your survey before midnight on 1st June 2025 to ensure you're in the draw. Don't forget to provide us with your contact details at the end of the survey so you can be notified, should you win. We will contact the winner on 6th June 2025.
Is my privacy and personal information protected?
Yes! Your privacy is absolutely protected, and TasNetworks will only use your email to contact you with updates. Neither your email address nor any demographic details will be distributed to any third party or used for any other purpose.
What happens to my feedback?
All your comments, suggestions, and survey responses are considered as part of our planning and decision-making process. Participating in Talk with TasNetworks is a great way for you to be part of shaping TasNetworks’ plans.
How can I contact TasNetworks if I have more questions regarding the survey?
Please send any queries or comments you may have to the TasNetworks Customer Experience team via insights@tasnetworks.com.au.
How do the gift cards work?
The prizes offered are Mastercard prepaid e-gift cards that are loaded with your prize value. The Mastercard e-Gift Cards are electronically delivered via email. Unlike retailer gift cards that are limited to select stores, Mastercard Gift Cards are accepted at over 37 million retailers instore or online, offering the recipient ultimate choice!
Separate terms and conditions apply to e-gift cards issued. Please refer to e-gift card terms and conditions for more information.
Who is Verian Group Australia?
Verian Group Australia is our research partner who is supporting TasNetworks conduct this survey in 2025. We believe that they are an important part to ensuring our customers are heard. For more information please visit: www.veriangroup.com/en-au/