CAG Meeting #2 for 2026

Last week, we brought together our Customer Advisory Group (CAG) for our second meeting of 2026, a valuable opportunity to connect, listen, and shape better outcomes for customers. The session reinforced the importance of transparency, collaboration, and continuous improvement in everything we do.

Key highlights included:

🔹 Open dialogue with our Executive team
We kicked off with a business update and a Q&A session, creating space for candid discussion and meaningful engagement between CAG members and senior leaders.

🔹 Focus on transparency and accountability
We shared the results of our recent transparency and accountability survey and had a constructive discussion on how these insights will inform our approach moving forward.

🔹 Improving the customer experience
Discussion around TasNetworks website sparked great feedback on usability, accessibility, and content, helping ensure the end result truly meets customer needs.

🔹 Shaping our Social Value Framework
Through interactive discussion, we tested and refined the framework to better reflect community priorities and ensure it is practical, credible, and impactful.

🔹 Energy Charter and sector insights
We explored the future of the Energy Charter disclosure process and future opportunities in this space.

A big thank you to our CAG members for their time, insights, and ongoing commitment. Your contributions continue to shape how we deliver for customers and communities across Tasmania. Looking forward to building on this momentum in our next session in August 2026.