Inaugural Customer Advisory Group Workshop

Last week, we had the first-ever workshop of our Customer Advisory Group (CAG), a gathering designed to amplify the voice of our customers and foster collaboration with a diverse group of Tasmanians. The session marked an exciting step forward in our ongoing commitment to improving the way we serve our community.

Two key focus areas were at the workshop included:

1. Customer Journey Mapping
The group came together to review the customer experience from start to finish, identifying points of frustration and process gaps that could be improved. Through candid discussions, we explored ways to better align our services with customer expectations, aiming to create a smoother, more seamless journey for our customers.

2. Power Outage Preparedness
Given the impact severe weather in Tasmania has on power supply, we dedicated a portion of the session to enhancing our response to power outages, particularly those caused by storms. Together, we prioritised initiatives to ensure we’re better equipped to respond to prolonged outages, improving our ability to support customers during challenging times.

The input from the CAG will directly influence our business priorities and customer service initiatives.

A heartfelt thank you goes out to all who participated and contributed to the success of this inaugural session. We look forward to continuing this journey together and are excited for our next workshop in March 2025!