Welcome to TasNetworks' Engagement Leadership Short Course

Australia’s National Energy Market (NEM), and our role in it, is changing rapidly.

Our stakeholders, customers and communities expect to be more involved in decisions that affect them. Our regulatory and compliance obligations have evolved to ensure energy services and priorities better reflect customer and stakeholder expectations.

To keep up and achieve our ambition of ‘Powering a bright future to deliver safe and sustainable services while maximising value for all of Tasmania’, we will need to collaborate with our customers and stakeholders, and integrate engagement into our culture, processes, and systems.

A whole-of-business Engagement Maturity Uplift program has been developed to get us started, and the Engagement Leadership training is just one of the key initiatives being rolled out in 2024.

The training program recognises that change starts with people. When we empower people with knowledge, support them to develop new skills and show them why engagement matters – we build engagement leadership and the foundations of a customer-centred culture.


Australia’s National Energy Market (NEM), and our role in it, is changing rapidly.

Our stakeholders, customers and communities expect to be more involved in decisions that affect them. Our regulatory and compliance obligations have evolved to ensure energy services and priorities better reflect customer and stakeholder expectations.

To keep up and achieve our ambition of ‘Powering a bright future to deliver safe and sustainable services while maximising value for all of Tasmania’, we will need to collaborate with our customers and stakeholders, and integrate engagement into our culture, processes, and systems.

A whole-of-business Engagement Maturity Uplift program has been developed to get us started, and the Engagement Leadership training is just one of the key initiatives being rolled out in 2024.

The training program recognises that change starts with people. When we empower people with knowledge, support them to develop new skills and show them why engagement matters – we build engagement leadership and the foundations of a customer-centred culture.


Page last updated: 17 Oct 2024, 10:23 AM