About us

Powering a bright future

TasNetworks is a State-Government owned corporation responsible for planning, building, operating, and maintaining Tasmania’s electricity transmission and distribution networks. We deliver safe, sustainable and reliable electricity to more than 300,000 residential, commercial and industrial customers.

Our operations and people span the entire state of Tasmania, and our services help power the lives of our customers and communities.

We are the key link between electricity generators and electricity consumers. We sit at the heart of the energy system, running the electricity network safely and efficiently while also enabling Tasmania to move towards a renewable energy future.

We’re part of the National Electricity Market (NEM) and regulated under the National Electricity Rules (NER) by the Australian Energy Regulator (AER). The AER sets the amount of revenue we can recover from our customers which we then use to plan, build, operate and maintain Tasmania’s distribution and transmission electricity networks.

We are passionately committed to working with our customers and stakeholders to ensure they have a genuine role in shaping our future plans and decisions.

TasNetworks is committed to engaging in a way that is meaningful for our stakeholders and business, by embedding engagement in everything we do.

Every project is different, involving various levels of engagement used to collaborate with our community.

We draw on a range of mechanisms to engage our stakeholders and the community, including:

  • Consultation with established working groups
  • Targeted consultation with representative groups or individuals
  • Research and an insights program through surveys, focus groups and meetings
  • A range of digital engagement methods through a newly developed platform
  • Cross-business Internal community engagement working group
  • Attendance at state-wide events, giving out stakeholder’s direct access to engage with us

Powering a bright future

TasNetworks is a State-Government owned corporation responsible for planning, building, operating, and maintaining Tasmania’s electricity transmission and distribution networks. We deliver safe, sustainable and reliable electricity to more than 300,000 residential, commercial and industrial customers.

Our operations and people span the entire state of Tasmania, and our services help power the lives of our customers and communities.

We are the key link between electricity generators and electricity consumers. We sit at the heart of the energy system, running the electricity network safely and efficiently while also enabling Tasmania to move towards a renewable energy future.

We’re part of the National Electricity Market (NEM) and regulated under the National Electricity Rules (NER) by the Australian Energy Regulator (AER). The AER sets the amount of revenue we can recover from our customers which we then use to plan, build, operate and maintain Tasmania’s distribution and transmission electricity networks.

We are passionately committed to working with our customers and stakeholders to ensure they have a genuine role in shaping our future plans and decisions.

TasNetworks is committed to engaging in a way that is meaningful for our stakeholders and business, by embedding engagement in everything we do.

Every project is different, involving various levels of engagement used to collaborate with our community.

We draw on a range of mechanisms to engage our stakeholders and the community, including:

  • Consultation with established working groups
  • Targeted consultation with representative groups or individuals
  • Research and an insights program through surveys, focus groups and meetings
  • A range of digital engagement methods through a newly developed platform
  • Cross-business Internal community engagement working group
  • Attendance at state-wide events, giving out stakeholder’s direct access to engage with us

Do you have a question for us? Submit it below and we'll get back to you.

If you have an urgent question or feedback about our people, infrastructure (poles, wires, towers and buildings), power outages or similar, please contact us via the most convenient method below, as these are monitored real-time while questions or messages submitted here on Talk with TasNetworks may take up to 48 hours for one of our people to respond to.

Electrical faults and outages
132 004
(24 hours a day, 7 days a week)
www.tasnetworks.com.au/outages


General enquiries1300 137 008
(Monday to Friday, 9am to 5pm)
customerenquiries@tasnetworks.com.au


Switchboard1300 127 777
(Monday to Friday, 9am to 5pm)


Customer feedback1800 060 399
(Monday to Friday, 9am to 5pm)
customerenquiries@tasnetworks.com.au
www.tasnetworks.com.au


 

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  • What’s your fire management plan for batteries that go into thermal runaway as they already done in other parts of Australia. Safe and effective doesntt cut it. Do you have a fire hydrant installed close by. How will homes close by be affected by batteries going into thermal runaway. Regarding hosing down battery banks that go into thermal runaway they require 1000s of litres of water and that water will ensure the toxic chemicals from the batteries will go into soils and residents properties. How will you clean up these toxins and how will you compensate the residents if there is a problem. These batteries need to go into a concrete fire proof bunker away from residential areas.

    Pissed off asked 6 months ago

    Dear interested community member

    Thanks very much for your message and interest in community batteries, we apologise it has taken longer than anticipated to answer your query.

    TasNetworks is specifically looking to minimise the fire safety risk of batteries as a fundamental aspect of our community battery projects. For example, the physical batteries we are procuring utilise a lithium iron phosphate (LFP) battery chemistry, which has been shown in fire testing to be more stable and less prone to thermal runaway compared to other battery chemistries. 

    The batteries will also include active fire safety systems and a fire safety management plan to identify, suppress and/or extinguish a fire if it were to start. We are actively working with professional fire safety engineers and the Tasmania Fire Service as part of this process to manage any site-specific fire risks identified for any proposed locations.

    If you have any more queries about community batteries we encourage you to post them via this dedicated project page, you can also register for project updates on this page: Community batteries | Talk With TasNetworks 

    Warmest wishes

    Liz (member of TasNetworks engagement team)


    communitybatteries
    communitybatteries

  • Is the scheduled power outage on the 14th of February in Sisters each for the entire village?

    Rachel Conolan asked 28 days ago

    Hi Rachel, thanks very much for your query. 

    Confirming there is a planned outage at Sisters Beach for 14 February between 8.30am to 4.30pm for a power system upgrade.

    Approximately 430 customers will be affected by the outage. If you're one of those affected customers you should have received an outage card in your letterbox, or an SMS if you have a mobile listed on your electricity account.

    If you have internet access on the day of the outage you can check the outages page on our website for updates, filtering results by "planned maintenance" or using the map option. You can also check out some of the tips we have for preparing for an outage here.

    If you have any further questions about the outage, please don't hesitate to call us on 132 004 (24 hours/7 days).

    For general enquiries you can call us on 1300 137 008 (Monday-Friday, 9am to 5pm) 

    Many thanks!

    - Liz (member of TasNetworks' engagement team)

    poweroutage
    poweroutage

  • I would like tachnical feed back please about a photo voltaic power gen and battery storage project i would like built and operated in kempton . I want to understand what if anything is a project constraint / high grid connection cost or limitation . My goal is to have built a sytem consisting of photo voltaic panels with nominal capacity to service two hundred households as a minimum together with sufficient battery storage to effect grid stability and energency supply for a period of several hours for Kemptons emergency fire / flood related management infrastructure operations support including comms .

    philip asked 11 months ago

    Hi Philip

    Great question and sounds like an exciting project.

    The best people to speak to are our connections team. You can submit an online query here: Send us an enquiry - TasNetworks, and a member of the team will come back to you to work through your specific queries.

    Alternatively, please give us a call on 1300 137 008, Monday-Friday, 9am to 5pm.  

    Many thanks!

    - Liz (member of TasNetworks' engagement team)

    #connections,#pv,#batteries
    #connections #pv #batteries

  • Good evening, I have heard about the community batteries proposed fro Clarence and Burnie areas. I would like more information on what this means and how I can get involved. Can you please provide me with information about them please. I am in Clarence.

    Michaelh asked 7 months ago

    Hi Michael, thanks very much for your interest in our community battery trial.

    You can find dedicated information about the trial here on this project page, you can also subscribe to receive updates on the project, as well as ask questions. 

    Please don't hesitate to contact us via that page if you have more questions about the trial.

    - Liz (member of TasNetworks' engagement team)

    #community batteries,#cer,#renewables
    #community batteries #cer #renewables

  • Would like to know when Tas networks are going to come back and take away steel droppers, orange safety fence, board and fill in hole as a pole is not going to be replaced. This was first done before 10th October, then the job was deferred until 28th November. Weeds around it are 2 feet long and look terrible. Job is at 33 Alberta Street, Latrobe 7307 …. Thank you

    Sally Thornton asked about 1 year ago

    Hi Sally, thanks for your question, and sorry it's taken us so long to come back to you.

    I can confirm one of our crews will complete this job this week.

    Please contact us directly via email at customer.enquiries@tasnetworks.com.au or by calling 1300 137 008 (Monday-Friday, 9am to 5pm) if this still isn't resolved by 24 January (next week), quoting the address as a reference.

    Thanks again for contacting us.

    - Liz (member of TasNetworks' Engagement Team)

  • Yesterday morning my homer was hit with a power surge at approximately 730am. My printer has been damaged and does not work now as a result of this surge. Who do I speak to about compensation?

    Devon Hills asked over 1 year ago

    Hi Devon Hills. We're really sorry you've had this experience. Our Customer team are the best people to speak to. You can submit a query to them via our main website here, or call us for a chat on 1300 137 008, Monday-Friday, 9am to 5pm.  

  • Are TasNetwork Employees to inform Commercial premises when visiting sites?

    Greg asked over 1 year ago

    Hi Greg. TasNetworks may need to enter private residential and commercial premises for meter reads, asset inspections, planned works, or emergency unplanned works, just to name a few. It does depend on the situation as to whether TasNetworks is able to provide prior warning to the property owner. 

    If you would like this issue investigated further, I can ask a member of our customer advocacy team to contact you to discuss? Please let me know your best contact details by emailing us at engage@tasnetworks.com.au - thank you.

  • How do I inform Tas networks of a dangerous tree near a power line?

    Sam asked over 4 years ago

    Hi Sam, 

    Thanks for your question. Please contact our 24 hour faults and emergency line on 132004 to report any dangerous situations involving our infrastructure.

    Cheers

    Jacqui

Page last updated: 13 Feb 2025, 02:46 PM