About us

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TasNetworks is a state-owned corporation who owns, operates and maintains the electricity transmission and distribution network in Tasmania. We move electricity from where it's made, to your home or business. We strive to deliver safe, affordable and reliable electricity to more than 300,000 residential, commercial and industrial customers.

We are responsible for:

  • maintaining network infrastructure to ensure a reliable power supply
  • investing in the network to support capacity growth
  • connecting new customers to the network
  • operating and maintaining sections of the public lighting system

TasNetworks is committed to engaging in a way that is meaningful for our stakeholders and business, by embedding engagement in everything we do.

Every project is different, involving various levels of engagement used to collaborate with our community.

We draw on a range of mechanisms to engage our stakeholders and the community, including:

  • Consultation with established working groups eg: Customer Council, Policy and Regulatory Working Group and Generators Forum
  • Targeted consultation with representative groups or individuals
  • Research and an insights program through surveys, focus groups and meetings
  • A range of digital engagement methods through a newly developed platform
  • Cross-business Internal community engagement working group
  • Attendance at state-wide events, giving out stakeholder’s direct access to engage with us

Our approach is summarised in the below graphic.

TasNetworks is a state-owned corporation who owns, operates and maintains the electricity transmission and distribution network in Tasmania. We move electricity from where it's made, to your home or business. We strive to deliver safe, affordable and reliable electricity to more than 300,000 residential, commercial and industrial customers.

We are responsible for:

  • maintaining network infrastructure to ensure a reliable power supply
  • investing in the network to support capacity growth
  • connecting new customers to the network
  • operating and maintaining sections of the public lighting system

TasNetworks is committed to engaging in a way that is meaningful for our stakeholders and business, by embedding engagement in everything we do.

Every project is different, involving various levels of engagement used to collaborate with our community.

We draw on a range of mechanisms to engage our stakeholders and the community, including:

  • Consultation with established working groups eg: Customer Council, Policy and Regulatory Working Group and Generators Forum
  • Targeted consultation with representative groups or individuals
  • Research and an insights program through surveys, focus groups and meetings
  • A range of digital engagement methods through a newly developed platform
  • Cross-business Internal community engagement working group
  • Attendance at state-wide events, giving out stakeholder’s direct access to engage with us

Our approach is summarised in the below graphic.

Do you have a question for us? Submit it below and one of our people will get back to you.

If you have an urgent question or feedback about our people, infrastructure (poles, wires, towers and buildings), power outages or similar, please contact us via the most convenient method below:

Electrical faults and outages132 004
24 hours a day, 7 days a week
General enquiries1300 137 008
customer.enquiries@tasnetworks.com.au
Monday-Friday, 9am to 5pm
Switchboard1300 127 777
Monday-Friday, 9am to 5pm
Customer feedback1800 060 399
customer.enquiries@tasnetworks.com.au
Monday-Friday, 9am to 5pm

 

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  • Share I would like tachnical feed back please about a photo voltaic power gen and battery storage project i would like built and operated in kempton . I want to understand what if anything is a project constraint / high grid connection cost or limitation . My goal is to have built a sytem consisting of photo voltaic panels with nominal capacity to service two hundred households as a minimum together with sufficient battery storage to effect grid stability and energency supply for a period of several hours for Kemptons emergency fire / flood related management infrastructure operations support including comms . on Facebook Share I would like tachnical feed back please about a photo voltaic power gen and battery storage project i would like built and operated in kempton . I want to understand what if anything is a project constraint / high grid connection cost or limitation . My goal is to have built a sytem consisting of photo voltaic panels with nominal capacity to service two hundred households as a minimum together with sufficient battery storage to effect grid stability and energency supply for a period of several hours for Kemptons emergency fire / flood related management infrastructure operations support including comms . on Twitter Share I would like tachnical feed back please about a photo voltaic power gen and battery storage project i would like built and operated in kempton . I want to understand what if anything is a project constraint / high grid connection cost or limitation . My goal is to have built a sytem consisting of photo voltaic panels with nominal capacity to service two hundred households as a minimum together with sufficient battery storage to effect grid stability and energency supply for a period of several hours for Kemptons emergency fire / flood related management infrastructure operations support including comms . on Linkedin Email I would like tachnical feed back please about a photo voltaic power gen and battery storage project i would like built and operated in kempton . I want to understand what if anything is a project constraint / high grid connection cost or limitation . My goal is to have built a sytem consisting of photo voltaic panels with nominal capacity to service two hundred households as a minimum together with sufficient battery storage to effect grid stability and energency supply for a period of several hours for Kemptons emergency fire / flood related management infrastructure operations support including comms . link

    I would like tachnical feed back please about a photo voltaic power gen and battery storage project i would like built and operated in kempton . I want to understand what if anything is a project constraint / high grid connection cost or limitation . My goal is to have built a sytem consisting of photo voltaic panels with nominal capacity to service two hundred households as a minimum together with sufficient battery storage to effect grid stability and energency supply for a period of several hours for Kemptons emergency fire / flood related management infrastructure operations support including comms .

    Philip asked 17 days ago

    Hi Philip

    Great question and sounds like an exciting project.

    The best people to speak to are our connections team. You can submit an online query here: Send us an enquiry - TasNetworks, and a member of the team will come back to you to work through your specific queries.

    Alternatively, please give us a call on 1300 137 008, Monday-Friday, 9am to 5pm.  

    Many thanks!

    Liz (member of TasNetworks' engagement team)

    #connections,#pv,#batteries
    #connections #pv #batteries
  • Share Would like to know when Tas networks are going to come back and take away steel droppers, orange safety fence, board and fill in hole as a pole is not going to be replaced. This was first done before 10th October, then the job was deferred until 28th November. Weeds around it are 2 feet long and look terrible. Job is at 33 Alberta Street, Latrobe 7307 …. Thank you on Facebook Share Would like to know when Tas networks are going to come back and take away steel droppers, orange safety fence, board and fill in hole as a pole is not going to be replaced. This was first done before 10th October, then the job was deferred until 28th November. Weeds around it are 2 feet long and look terrible. Job is at 33 Alberta Street, Latrobe 7307 …. Thank you on Twitter Share Would like to know when Tas networks are going to come back and take away steel droppers, orange safety fence, board and fill in hole as a pole is not going to be replaced. This was first done before 10th October, then the job was deferred until 28th November. Weeds around it are 2 feet long and look terrible. Job is at 33 Alberta Street, Latrobe 7307 …. Thank you on Linkedin Email Would like to know when Tas networks are going to come back and take away steel droppers, orange safety fence, board and fill in hole as a pole is not going to be replaced. This was first done before 10th October, then the job was deferred until 28th November. Weeds around it are 2 feet long and look terrible. Job is at 33 Alberta Street, Latrobe 7307 …. Thank you link

    Would like to know when Tas networks are going to come back and take away steel droppers, orange safety fence, board and fill in hole as a pole is not going to be replaced. This was first done before 10th October, then the job was deferred until 28th November. Weeds around it are 2 feet long and look terrible. Job is at 33 Alberta Street, Latrobe 7307 …. Thank you

    Sally Thornton asked 4 months ago

    Hi Sally, thanks for your question, and sorry it's taken us so long to come back to you.

    I can confirm one of our crews will complete this job this week.

    Please contact us directly via email at customer.enquiries@tasnetworks.com.au or by calling 1300 137 008 (Monday-Friday, 9am to 5pm) if this still isn't resolved by 24 January (next week), quoting the address as a reference.

    Thanks again for contacting us.

    - Liz (member of TasNetworks' Engagement Team)

  • Share Yesterday morning my homer was hit with a power surge at approximately 730am. My printer has been damaged and does not work now as a result of this surge. Who do I speak to about compensation? on Facebook Share Yesterday morning my homer was hit with a power surge at approximately 730am. My printer has been damaged and does not work now as a result of this surge. Who do I speak to about compensation? on Twitter Share Yesterday morning my homer was hit with a power surge at approximately 730am. My printer has been damaged and does not work now as a result of this surge. Who do I speak to about compensation? on Linkedin Email Yesterday morning my homer was hit with a power surge at approximately 730am. My printer has been damaged and does not work now as a result of this surge. Who do I speak to about compensation? link

    Yesterday morning my homer was hit with a power surge at approximately 730am. My printer has been damaged and does not work now as a result of this surge. Who do I speak to about compensation?

    Devon Hills asked 5 months ago

    Hi Devon Hills. We're really sorry you've had this experience. Our Customer team are the best people to speak to. You can submit a query to them via our main website here, or call us for a chat on 1300 137 008, Monday-Friday, 9am to 5pm.  

  • Share Are TasNetwork Employees to inform Commercial premises when visiting sites? on Facebook Share Are TasNetwork Employees to inform Commercial premises when visiting sites? on Twitter Share Are TasNetwork Employees to inform Commercial premises when visiting sites? on Linkedin Email Are TasNetwork Employees to inform Commercial premises when visiting sites? link

    Are TasNetwork Employees to inform Commercial premises when visiting sites?

    Greg asked 9 months ago

    Hi Greg. TasNetworks may need to enter private residential and commercial premises for meter reads, asset inspections, planned works, or emergency unplanned works, just to name a few. It does depend on the situation as to whether TasNetworks is able to provide prior warning to the property owner. 

    If you would like this issue investigated further, I can ask a member of our customer advocacy team to contact you to discuss? Please let me know your best contact details by emailing us at engage@tasnetworks.com.au - thank you.

  • Share How do I inform Tas networks of a dangerous tree near a power line? on Facebook Share How do I inform Tas networks of a dangerous tree near a power line? on Twitter Share How do I inform Tas networks of a dangerous tree near a power line? on Linkedin Email How do I inform Tas networks of a dangerous tree near a power line? link

    How do I inform Tas networks of a dangerous tree near a power line?

    Sam asked over 3 years ago

    Hi Sam, 

    Thanks for your question. Please contact our 24 hour faults and emergency line on 132004 to report any dangerous situations involving our infrastructure.

    Cheers

    Jacqui

Page last updated: 07 Feb 2024, 10:46 AM