Accuracy of Connection Applications and EWR Submissions

When submitting Applications and Electrical Works Requests (EWRs) it is important that they both accurately reflect the work that has been completed onsite.

Correct details such as the supply type, number of phases, pole ID and maximum demand are needed to assess the connection request.

Where our crew attend to perform the connection and find that the information provided is incorrect, the job will be incomplete, and new paperwork will be required which will result in a delay to the customers connection.

This is particularly important for private underground consumer mains that run through road reserve / public land. If the required landowner approvals and BYDA drawings have not been provided, works will not proceed.

For more information on this process, please refer to the current Service & Installation Rules and the Hub article from June 2025.