Welcome to TasNetworks 'Electrical Professionals Information Hub'

A reminder of the requirements for connection of private underground consumer mains up TasNetworks Pole.

As per the Service & Installation Rules it is the responsibility of the Customer to engage with the appropriate Councils and obtain approval for Private Underground Consumer Mains to cross council land. This is required for connections or upgrades to existing connections prior to commencing any work onsite.

A TasNetworks connection application where private underground mains cross council land must include evidence of Council approval. This application should be submitted prior to any work commencing onsite to avoid unnecessary rework or additional costs.

The Councils below have formally notified TasNetworks that they will NOT allow private underground consumer mains to cross their road reserve/ nature strip. TasNetworks cannot guarantee that other councils will allow these connections*.

• Hobart City Council
• Clarence City Council
• Kingborough Council
• Glenorchy City Council
• Meander Valley Council
• Launceston City Council
• West Tamar Council
• Dorset Council

*This list is current at the time of publishing.

If evidence of Council approval is not provided, TasNetworks will provide alternate connection options.

Please refer to the Service & Installation Rules for full connection requirements but be aware of the clauses below.

6.5.2 UG Consumer Mains up TasNetworks Service Pole

6.5.2.1 Customers must:

a) Obtain approval in writing from their local council or authority to cross council or public land to attach Consumer Mains to a TasNetworks’ service pole. The Electrical Contractor must provide evidence of this approval.

6.5.2.2 Customers’ Electrical Contractors must:

a) Provide evidence to TasNetworks of approval from the local Council to cross council land to attach Consumer Mains to a TasNetworks’ service pole

6.5.2.3 TasNetworks must:

a) Not connect any Consumer Mains up poles to the distribution network if the requirements in 6.5.2.1 and 6.5.2.2 above are not met

If you have any queries, please contact the Technical Advice team on 1300 300 545.

A number of our teams are taking a well-earned break over the Christmas and New Year period.

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Technical Advice Team - will be unavailable from 19/12/24 returning 13/01/2025.

Customer Service Centre, Market & Connections and Field operations teams will be operating with limited resources.

Negotiated Applications Team - will be unavailable from 24/12/24 returning 2/01/2025.

All other areas of the business will shut down from Tuesday 24th December 2024 and returning Thursday 2^nd January 2025.

Service Connections Resourcing for the remainder of 2024

• North
  • Scheduling as normal.
• North-West & South
  • New Connections will continue to be scheduled for this year.
  • Tee Ups and Coordinated work for this year is at capacity and will be scheduled for 2025.

TasNetworks is seeing an increase in requests for connection to relocatable buildings, tiny homes and containers (i.e. any structure that is not approved as a permanent dwelling / structure).

Be aware that:

• TasNetworks will not connect a service span directly to these structures.
• Connection arrangements require a stand-alone main switchboard to be installed and any connection arrangements past this point must meet the requirements of the Australian Standards and Codes of Practice.

The Service & Installation Rules will be updated to include this information in the next update (approx. late March 2025).

TasNetworks is now offering the Level 1 - Authority to Access & Level 2 - Authority to Operate as a combined Course.

TasNetworks Authority to Access and Operate

Training will be available in Mornington, Rocherlea and Devonport Depots.

4-6 Hours

$660 per person (includes turret access tools)

6 CPD

To check out available date and book online - please visit TasNetworks Contractors page on our Website

For more information, please see the Course Outline here or email the TasNetworks Training Centre at training@tasnetworks.com.au.

Thank you to everyone who participated in our inaugural Electrical Professionals Satisfaction Survey. This survey enables us to hear the voice of the industry, better understand how well we're delivering the services you and your clients need and any opportunities for improvement.

The survey focused on basic connection services.

What we heard:

• 2 in every 3 electrical professionals state they are satisfied with TasNetworks' current services and performance
• In fact, 1 in every 4 rank our performance as 10/10
• The industry sees the professionalism of our staff; the technical advice and knowledge base we provide; and the ease of use of our systems as key strengths
• Currently 2 in every 3 electrical professionals receive communications from us via email. A channel that mirrors the preference – with the majority indicated they would prefer to continue to receive communications via this channel
• 1 in every 2 electrical professionals are satisfied with the EWR process.

View the survey results snapshot here.

What next?

Your feedback has provided us with some areas to focus on, including:

• The provision of clearer checklists and guidelines prior to completing paperwork
• A streamlined documentation submission process
• More frequent and collaborative reviews
• Improved feedback loops
• Optimising the timeliness of communications
• Improving status and progress tracking
• The ability to pre-fill repeating information and
• Investigation of a mobile app version.

We'll now work with our internal teams to review these specific requests and look to find efficiencies and ways to optimise the process for basic new connections and alterations. We commit to providing regular updates as we progress this work and as solutions are implemented.

We greatly appreciate the honesty and openness of your feedback and look forward to rolling out the survey annually to monitor our ongoing performance and gauge change solutions.

TasNetworks has had an Enterprise Agreement offer successfully accepted by its workforce.

The offer was accepted on the first vote by 459 votes to 440, with 98.3 per cent participation among eligible voters. The week-long voting period concluded on Wednesday 2 October.

Most importantly for our customers - this outcome eliminates the risk of renewed industrial action in the near future affecting Tasmania’s electricity network.

We recognise that the industrial action that did occur in late-August had a significant impact on customers, businesses and industries. In some cases, those consequences continued into the recent period of severe storm activity across Tasmania.

We sincerely thank everyone for your patience and understanding during these challenging times. We recognise that our customers often bore the brunt and consequences of that disruption.

From the start of the EA negotiations, TasNetworks has been determined to reach a deal that supports and rewards our people better than ever before, while protecting the future sustainability of our business and protecting Tasmanian customers, including businesses, on the issue of power prices. We’re pleased to have secured an outcome that achieves those objectives, while averting the risk of further industrial action on the Tasmanian power network you rely upon.

Tasnetworks would like to thank everyone for their time and response to our recent Electrical Contractor Satisfaction Survey.

We had a strong response rate which was fantastic to see.

We would also like to congratulate Samuel D on being the lucky winner of the prize draw - a $250 gift card.

Tasnetworks will now be looking to evaluate the feedback in order to better understand how we can look to optimise the services and processes we have in place to work with all our electrical stakeholders.

Industrial Action Update - 19 August 2024

TasNetworks CEO Sean McGoldrick, has written a formal letter to the Electrical Industry on how we are addressing the potential impacts to your business.

To read the letter 'Click Here'.

TasNetworks will continue to provide updates to the industry as we know more information.

You may be aware of recent media attention around upcoming Industrial Action that could impact the services TasNetworks provides.

We are currently working through how this might impact EWR related works – including customer connections and tee ups.

TasNetworks endeavours to minimise any disruption to these services as much as possible and commit to working with any impacted electrical contractors over the coming weeks

We will continue to provide updates to the industry as we know more.

TasNetworks is undertaking this survey to understand the current satisfaction levels of Tasmanian Electrical Professionals around basic connections and alterations works.

Your feedback will help us understand how well we are supporting the needs of the industry and allow us to consider potential ways to improve what we do into the future.

You will also go into the drawer to win a $250 gift card for completing the survey

The survey will be open from Monday 29th July 2024 until Friday 16th August 2024 and should take no more than 10 minutes to complete. Please note you cannot save the survey; all questions will require an answer to be submitted.

The winner of the $250 gift voucher will be drawn on 19 August 2024 and contacted via phone or email. ** terms & conditions apply **