Welcome to TasNetworks Electrical Professionals Information Hub

TasNetworks has been working with WorkSafe Tasmania and reviewed the Safe Approach Distances (SAD) for 'Working near TasNetworks owned Low Voltage (LV) Overhead (OH) insulated Services'.

All workers (and any tools in use) must keep a minimum 1-metre Safe Approach Distance (SAD) from overhead low voltage service lines.

Please review the attached brochure as provides additional detail and also covers;

• SAD requirements for insulated Service Lines
• Options for scenarios where the 1 metre SAD cannot be maintained.

*Note: This information applies only to LV service lines. SADs for overhead distributions lines are different - see the TasNetworks website for details.

When submitting Applications and Electrical Works Requests (EWRs) it is important that they both accurately reflect the work that has been completed onsite.

Correct details such as the supply type, number of phases, pole ID and maximum demand are needed to assess the connection request.

Where our crew attend to perform the connection and find that the information provided is incorrect, the job will be incomplete, and new paperwork will be required which will result in a delay to the customers connection.

This is particularly important for private underground consumer mains that run through road reserve / public land. If the required landowner approvals and BYDA drawings have not been provided, works will not proceed.

For more information on this process, please refer to the current Service & Installation Rules and the Hub article from June 2025.

There has been an increase of non-compliant holes being drilled into private GI poles, generally for the purpose of mounting the switchboard onto the pole and allowing the cables to be run down the inside of the pole and out through a hole.

Please be aware that this modifies the pole from the manufacture’s requirements and compromises the galvanised sealing and integrity of the pole. This may also impact on the strength rating of the pole.

TasNetworks will not connect to a modified pole that does not meet the requirements of the Service and Installation Rules.

Section 4.3.6 - (please read the SIR in its entirety)

• c) No holes greater than 4mm diameter on steel poles, no more than two holes in the same plane, and no holes left unsealed
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• Note: The customer mains can be run down the outside of the pole or if run down the inside of the pole, use the manufactures hole in the bottom part of the pole (approximately 500mm below the ground).

The above clause refers to TasNetworks poles in the Service and Installation Rules but the 1st private pole that is connected to the distribution network must also comply with this clause.

TasNetworks has started planning for the 2029-34 Regulatory Control Period, with customer engagement sessions kicking off in early 2026.

We are asking members of the Electrical Industry Liaison meetings to start thinking about the services TasNetworks provide and email us any proposed changes or areas of interest to revenue.reset@tasnetworks.com.au.

Thank you to everyone who participated in our 2025 Electrical Professionals Satisfaction Survey.

This survey enables us to hear the voice of the industry, better understand how well we’re delivering the services you and your clients need, and any opportunities for improvement.

What we heard:

• 1 in every 2 electrical professionals state they are satisfied with TasNetworks’ current services and performance.
• And while we saw a drop in overall satisfaction from 2025 and 2024 results (down 11%) – we in fact saw an uplift in satisfaction across all the specific service attributes.
• The industry felt TasNetworks core strengths revolved around staff knowledge, responsiveness, and technical support. This was backed up by clear communications.
• There are however suggested areas of improvement – focusing on better coordinated communications amongst various parties to align works better; a desire for improved speed and timeliness; and considering ways the digital applications and requests could be more user friendly.
• These are all valid and insightful forms of feedback that the team will use to guide ways in which we can improve services to Electrical Professionals.
• With the recent introduction of the Private Underground Reporting Process, TasNetworks were interested to understand how the service and guiding communications have been received by industry. Feedback included:
  • High degrees of awareness (88%) of the reporting process through Before You Dig Australia. With 2 in every 3 electrical professionals agreeing this was an important reporting function to implement.
  • Around half found the change to reporting process effective, yet some still find it difficult to navigate.

We greatly appreciate the honesty and openness of your feedback – as this will guide our continuous improvements program to support how the industry best engages and works with TasNetworks services.

It's that time of year where a number of our teams are taking a well-earned break over the Christmas and New Year period.

• Technical Advice Team - will be unavailable from 18/12/25 returning 12/01/2025.
• Customer Service Centre, Connection Services and Fault Crew will be operating with limited resources.

All other areas of the business will shut down from Thursday 25th December 2025 and return to usual operations on Monday 5th January 2026.

From all of us at TasNetworks, we wish you a safe and happy holiday period.

The Expression of Interest for the Delivery Partner closed on 14 February, with five interested parties submitting responses. The evaluation process was completed in March, and we were pleased to shortlist two suppliers to progress to the Request for Proposal (RFP) stage.

Since then, we have held multiple collaboration sessions with the shortlisted suppliers to finalise the project scope, performance management, and efficiency targets, all aimed at delivering the best value to our customers. This process has taken longer than initially anticipated. TasNetworks has not previously tendered for a single delivery partner for the regulated program of work and anticipate the new approach will realise a beneficial outcome for our enterprise, customers, and the community.

We are pleased to announce that the RFP was officially released to the two shortlisted suppliers on 15 September. As we embark on the final stage of determining our preferred partner, we are committed to securing the best outcome and partner to deliver our program safely and with high quality.

Aurora Energy have changed their process for vacated residential and small business customer premises. Aurora Energy are looking to commence trialling the use of advanced meters for remotely disconnecting and reconnecting energy.

Electricians should not assume a site is energised or de-energised based on occupancy or appearance.

View the full Safety Notice here: Safety Notice - Remote De-energisation Re-energisation.

For more information, visit the Aurora Energy Website.

TasNetworks has been working with Councils and the Electrical Industry on developing a statewide consistent approach to support the installation of Private Underground Consumer Mains across road reserve / public land.

The Service and Installation Rules v8.5 has now been published with additional information.

It is important to note:

• Landowner (eg. Council, State Growth etc.) approval is still required, and evidence will need to be submitted at the application stage.
  • There may still be scenarios where the landowner may not approve these connection so ensure you obtain these approvals BEFORE commencing any work onsite.
• The BYDA Template will need to be completed in full and submitted with the EWR once all work onsite has been completed.
  • Only the TasNetworks BYDA Template will be accepted
  • You can find examples of the BYDA information requirements here
• If either of the above steps are not met, the connection will be delayed until such time as these are received
• A fee will be charged through to the customers retail bill.
  • This fee may change once we have finalised the AER ringfencing waiver applications.
• TasNetworks will install a visual warning sign on the associated pole.
• Customers will continue to own the private consumer mains and following faults, TasNetworks will make safe as required and communicate that it will be the customer's responsibility to address any further repairs.
• The EWR Checklist in section 3.9 of the Service and Installation Rules has also been updated to reflect these changes.

If you have any questions about these changes, please contact the 'Connection Services' team on 1300 137 008 and select option 2.

The AER has now approved the application guides for the 2025-2026 regulatory control period. The documentation for these services has been published on the 'Regulated Distribution Pricing' page on TasNetworks website.

The main documents commonly referenced by the Electrical industry are.

• 2025-26 Ancillary Services - Fee Based Services Application and Price Guide (PDF)
• 2025-26 Ancillary Services - Quoted Services Application and Price Guide (PDF)