TasNetworks Electrical Professionals Information Hub

TasNetworks is working to improve how we deliver relevant information to the electrical community.

We've created this page to hold the correspondence that applies to the industry. This will include alerts, newsletters, show important dates, surveys etc.

It is also an opportunity for you to ask questions and provide feedback on the information you receive and also let us know what topics you want to hear more about. The best way for us to improve what we do is with your help!

TasNetworks is working to improve how we deliver relevant information to the electrical community.

We've created this page to hold the correspondence that applies to the industry. This will include alerts, newsletters, show important dates, surveys etc.

It is also an opportunity for you to ask questions and provide feedback on the information you receive and also let us know what topics you want to hear more about. The best way for us to improve what we do is with your help!

  • Industry Reminder: Accessing Current TasNetworks Requirements and Processes

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    TasNetworks would like to remind all Electrical Professionals that the most current information regarding TasNetworks processes, requirements, standards, and industry updates can be found through TasNetworks Website, the Electrical Professionals Information Hub, and other official TasNetworks communication channels.

    From time to time, industry information may be circulated through industry associations, third-party organisations, websites & social media posts. While these communications can be helpful for education purposes, any information relating to TasNetworks' requirements should be verified against current TasNetworks documentation, standards and guidance.

    TasNetworks accepts no responsibility for any reliance placed on information obtained from external sources and cannot guarantee its accuracy, completeness, or currency.

    To avoid confusion and ensure compliance with current requirements, electricians are encouraged to refer directly to:

    • Relevant TasNetworks SIR, technical standards and procedures
    • TasNetworks Electrical Professionals Information Hub
    • Applicable legislation, rules, and regulatory requirements
    • Official communications issued by TasNetworks

    TasNetworks remains committed to providing clear, accurate, and up-to-date information to support the electrical industry. We welcome feedback and suggestions for improvement opportunities; please email EC.Communications@tasnetworks.com.au

    TasNetworks would like to remind all Electrical Professionals that the most current information regarding TasNetworks processes, requirements, standards, and industry updates can be found through TasNetworks Website, the Electrical Professionals Information Hub, and other official TasNetworks communication channels.

    From time to time, industry information may be circulated through industry associations, third-party organisations, websites & social media posts. While these communications can be helpful for education purposes, any information relating to TasNetworks' requirements should be verified against current TasNetworks documentation, standards and guidance.

    TasNetworks accepts no responsibility for any reliance placed on information obtained from external sources and cannot guarantee its accuracy, completeness, or currency.

    To avoid confusion and ensure compliance with current requirements, electricians are encouraged to refer directly to:

    • Relevant TasNetworks SIR, technical standards and procedures
    • TasNetworks Electrical Professionals Information Hub
    • Applicable legislation, rules, and regulatory requirements
    • Official communications issued by TasNetworks

    TasNetworks remains committed to providing clear, accurate, and up-to-date information to support the electrical industry. We welcome feedback and suggestions for improvement opportunities; please email EC.Communications@tasnetworks.com.au

  • Changes to the Technical Advice Process

    We would like to advise of an upcoming change to our Technical Advice service.

    From the New Year, the Technical Advice Phone Line will be discontinued. All Technical Advice enquiries will need to be submitted through the Connections Portal (the same portal used for EWR and Application submissions).

    We recognise this is a significant change for the industry and may take some adjustment. However, we believe this new process will deliver a fairer, more efficient service and support more timely responses.

    ________________________________________

    📢 Why Not Start Now?

    While this change will not take effect until the New Year, we encourage you to begin submitting Technical Advice enquiries through the Connections Portal now.

    This will give you time to get comfortable with the new process and help ensure a seamless transition when all Technical Advice requests move online.

    If you need additional support – there are work Instructions available here.

    ________________________________________

    ✅ Benefits of the new process

    • Allows Technical Advice (TA) to investigate your enquiry before contacting you, resulting in more informed responses and potentially saving time overall.
    • Provides responses in writing, ensuring that all advice and recommendations are documented in one place for your records.
    • Ensures all relevant information is provided upfront, helping us assess your request more accurately.
    • Improves visibility across the business, enabling teams including Customer Service Centre, Connection Services, Scheduling, and Service Connections to access and understand your case.
    • Provides the ability to attach supporting documentation, including:
      • Photos
      • Site plans
      • Drawings
      • Any other information required for assessment
    • Provides valuable insights into common enquiries, helping us identify opportunities to improve our Service and Installation Rules (SIR) and deliver additional industry education where needed.

    ________________________________________

    Important Reminder

    ** If there is an immediate safety concern, please contact our fault centre on 132 004 **

    To avoid delays, please ensure you submit your enquiry as early as possible and include all relevant and accurate information.

    Incomplete submissions may delay our response and could prevent Technical Advice from providing the correct guidance required to ensure your connection proceeds successfully.

    ________________________________________

    What this means for you:

    From the New Year, all Technical Advice requests must be lodged via the Connections Portal. Phone-based Technical Advice enquiries will no longer be available

    We would like to advise of an upcoming change to our Technical Advice service.

    From the New Year, the Technical Advice Phone Line will be discontinued. All Technical Advice enquiries will need to be submitted through the Connections Portal (the same portal used for EWR and Application submissions).

    We recognise this is a significant change for the industry and may take some adjustment. However, we believe this new process will deliver a fairer, more efficient service and support more timely responses.

    ________________________________________

    📢 Why Not Start Now?

    While this change will not take effect until the New Year, we encourage you to begin submitting Technical Advice enquiries through the Connections Portal now.

    This will give you time to get comfortable with the new process and help ensure a seamless transition when all Technical Advice requests move online.

    If you need additional support – there are work Instructions available here.

    ________________________________________

    ✅ Benefits of the new process

    • Allows Technical Advice (TA) to investigate your enquiry before contacting you, resulting in more informed responses and potentially saving time overall.
    • Provides responses in writing, ensuring that all advice and recommendations are documented in one place for your records.
    • Ensures all relevant information is provided upfront, helping us assess your request more accurately.
    • Improves visibility across the business, enabling teams including Customer Service Centre, Connection Services, Scheduling, and Service Connections to access and understand your case.
    • Provides the ability to attach supporting documentation, including:
      • Photos
      • Site plans
      • Drawings
      • Any other information required for assessment
    • Provides valuable insights into common enquiries, helping us identify opportunities to improve our Service and Installation Rules (SIR) and deliver additional industry education where needed.

    ________________________________________

    Important Reminder

    ** If there is an immediate safety concern, please contact our fault centre on 132 004 **

    To avoid delays, please ensure you submit your enquiry as early as possible and include all relevant and accurate information.

    Incomplete submissions may delay our response and could prevent Technical Advice from providing the correct guidance required to ensure your connection proceeds successfully.

    ________________________________________

    What this means for you:

    From the New Year, all Technical Advice requests must be lodged via the Connections Portal. Phone-based Technical Advice enquiries will no longer be available

  • Regulated Distribution Pricing for 2026/2027 is now Available

    The AER has now approved the application guides for the 2026-2027 regulatory control period.

    The main documents commonly referenced by the Electrical industry are Alternative Control Services (ACS) particularly.

    The documentation for these services plus Standard Control Services (SCS), Negotiated Services Framework and Connections Policy has been published on the 'Regulated Distribution Pricing' page on TasNetworks website.

    The AER has now approved the application guides for the 2026-2027 regulatory control period.

    The main documents commonly referenced by the Electrical industry are Alternative Control Services (ACS) particularly.

    The documentation for these services plus Standard Control Services (SCS), Negotiated Services Framework and Connections Policy has been published on the 'Regulated Distribution Pricing' page on TasNetworks website.

  • Technician Details on Electrical Work Request (EWR)

    When submitting an EWR you have an option to include the Technician contact information.

    The Technician should be the person most familiar with the job and site. They will act as the primary point of contact for TasNetworks throughout the connection process for that job where required.

    The Technician will then be the first point of contact for;

    • any queries related to submitted paperwork
    • TasNetworks scheduling team when arranging site “tee-ups”.

    If a technician isn’t provided, or they are unavailable, we will contact the Electrical Contractor instead.

    Approval letters and general correspondence will be sent to all contacts listed on the case, including the Customer, Electrical Contractor, Technician, Developer, and any other nominated contacts.

    When submitting an EWR you have an option to include the Technician contact information.

    The Technician should be the person most familiar with the job and site. They will act as the primary point of contact for TasNetworks throughout the connection process for that job where required.

    The Technician will then be the first point of contact for;

    • any queries related to submitted paperwork
    • TasNetworks scheduling team when arranging site “tee-ups”.

    If a technician isn’t provided, or they are unavailable, we will contact the Electrical Contractor instead.

    Approval letters and general correspondence will be sent to all contacts listed on the case, including the Customer, Electrical Contractor, Technician, Developer, and any other nominated contacts.

  • Network Capacity Map - Now Available

    We’re pleased to let you know that TasNetworks new Distribution Network Capacity Map is now live and ready for you to use.

    This map is a simple online tool that shows where there’s likely to be space on our distribution electricity network for medium to large new connections, including EV Chargers or extra demand from new developments.

    It’s designed to help you get a quick idea of what might be possible in your area before you start planning a project or reach out to us.

    You can access the map directly here: Distribution Network Capacity Map

    You can access the user guide here: Distribution Network Capacity Map - User Guide

    More information about Electric Vehicles is available here: Electric Vehicles – TasNetworks

    How the map can help you

    • See where there’s likely to be room for new connections to the network.
    • Check for areas that might have network constraints or limited capacity.
    • Get a head start on planning, whether you’re thinking about a new development, a renewable energy project, or just want to understand your local network better.
    • Save time by narrowing down the best locations for your project before making a formal enquiry.

    A few things to keep in mind

    • The map is a guide only. It shows general, up-to-date information, but actual capacity can change, and some details might not be shown. Capacity can be constrained at multiple levels; these constraints can be complex and must be analysed in detail when you submit an application or through early engagement.
    • If you’re interested in a specific site or need a detailed assessment, please contact our team. We’re here to help and can provide more accurate information for your project.
    • Using the map early in your planning can help avoid surprises and make the connection process smoother.

    We’re pleased to let you know that TasNetworks new Distribution Network Capacity Map is now live and ready for you to use.

    This map is a simple online tool that shows where there’s likely to be space on our distribution electricity network for medium to large new connections, including EV Chargers or extra demand from new developments.

    It’s designed to help you get a quick idea of what might be possible in your area before you start planning a project or reach out to us.

    You can access the map directly here: Distribution Network Capacity Map

    You can access the user guide here: Distribution Network Capacity Map - User Guide

    More information about Electric Vehicles is available here: Electric Vehicles – TasNetworks

    How the map can help you

    • See where there’s likely to be room for new connections to the network.
    • Check for areas that might have network constraints or limited capacity.
    • Get a head start on planning, whether you’re thinking about a new development, a renewable energy project, or just want to understand your local network better.
    • Save time by narrowing down the best locations for your project before making a formal enquiry.

    A few things to keep in mind

    • The map is a guide only. It shows general, up-to-date information, but actual capacity can change, and some details might not be shown. Capacity can be constrained at multiple levels; these constraints can be complex and must be analysed in detail when you submit an application or through early engagement.
    • If you’re interested in a specific site or need a detailed assessment, please contact our team. We’re here to help and can provide more accurate information for your project.
    • Using the map early in your planning can help avoid surprises and make the connection process smoother.

  • Removal of Paper-Based Application Forms - 1 July, 2026

    The TasNetworks’ Connection Portal has been in place for approximately five years to support the submission of connection applications and electrical works requests. During this time, paper-based applications via forms on our website have also been accepted.

    From 1 July, these paper-based forms will be removed and can no longer be used to submit applications. All submissions must be made through the Connection Portal.

    If you require assistance with registering for the portal or submitting an application, please contact us on 1300 137 008.

    The TasNetworks’ Connection Portal has been in place for approximately five years to support the submission of connection applications and electrical works requests. During this time, paper-based applications via forms on our website have also been accepted.

    From 1 July, these paper-based forms will be removed and can no longer be used to submit applications. All submissions must be made through the Connection Portal.

    If you require assistance with registering for the portal or submitting an application, please contact us on 1300 137 008.

  • BYDA Registration Fee – 1 July, 2026

    Following approval of the AER ringfencing waiver, TasNetworks will commence charging for Before You Dig Australia (BYDA) registrations for all connections of Private Underground Consumer Mains to TasNetworks poles from 1 July 2026. This will apply for EWRs submitted on or after this date.


    An administration fee of $62.65 (exc. GST - for financial year 26/27) will apply. This fee will typically be charged via the customer’s retailer and will appear on their electricity bill.


    It is important to remember:

    • Landowner approval (eg. Council, State Growth etc.) is still required, and evidence must be submitted at the application stage.
      • In some cases, landowners may not approve these connections so ensure you obtain these approvals BEFORE commencing any work onsite.
    • The TasNetworks BYDA Template must be completed in full and submitted with the EWR once all work onsite has been completed.
      • Only the TasNetworks BYDA Template will be accepted
      • You can find examples of our BYDA information requirements here
      • TasNetworks registers the private asset from TasNetworks pole to the Boundary
    • Customers will continue to own the private consumer mains and following faults, TasNetworks will make safe as required and communicate that it will be the customer's responsibility to address any further repairs.

    Following approval of the AER ringfencing waiver, TasNetworks will commence charging for Before You Dig Australia (BYDA) registrations for all connections of Private Underground Consumer Mains to TasNetworks poles from 1 July 2026. This will apply for EWRs submitted on or after this date.


    An administration fee of $62.65 (exc. GST - for financial year 26/27) will apply. This fee will typically be charged via the customer’s retailer and will appear on their electricity bill.


    It is important to remember:

    • Landowner approval (eg. Council, State Growth etc.) is still required, and evidence must be submitted at the application stage.
      • In some cases, landowners may not approve these connections so ensure you obtain these approvals BEFORE commencing any work onsite.
    • The TasNetworks BYDA Template must be completed in full and submitted with the EWR once all work onsite has been completed.
      • Only the TasNetworks BYDA Template will be accepted
      • You can find examples of our BYDA information requirements here
      • TasNetworks registers the private asset from TasNetworks pole to the Boundary
    • Customers will continue to own the private consumer mains and following faults, TasNetworks will make safe as required and communicate that it will be the customer's responsibility to address any further repairs.

  • TasNetworks is seeking industry feedback - register your interest by COB 13/03/26

    TasNetworks is seeking industry participants for an online forum to engage on TasNetworks services for the next regulatory control period, 2029-2034. This includes specific engagement on an Accredited Service Provider (ASP) scheme. Engagement will all be done online with a survey also available for those that are unable to attend.

    Please register your interest via email to revenue.reset@tasnetworks.com.au by close of business 13/03/2026. Any questions and/or comments can also be directed to the same email address.

    TasNetworks is seeking industry participants for an online forum to engage on TasNetworks services for the next regulatory control period, 2029-2034. This includes specific engagement on an Accredited Service Provider (ASP) scheme. Engagement will all be done online with a survey also available for those that are unable to attend.

    Please register your interest via email to revenue.reset@tasnetworks.com.au by close of business 13/03/2026. Any questions and/or comments can also be directed to the same email address.

  • Working near low voltage overhead insulated services

    TasNetworks has been working with WorkSafe Tasmania and reviewed the Safe Approach Distances (SAD) for 'Working near TasNetworks owned Low Voltage (LV) Overhead (OH) insulated Services'.

    All workers (and any tools in use) must keep a minimum 1-metre Safe Approach Distance (SAD) from overhead low voltage service lines.

    Please review the attached brochure as provides additional detail and also covers;

    • SAD requirements for insulated Service Lines
    • Options for scenarios where the 1 metre SAD cannot be maintained.


    *Note: This information applies only to LV service lines. SADs for overhead distributions lines are different - see the TasNetworks website for details.


    TasNetworks has been working with WorkSafe Tasmania and reviewed the Safe Approach Distances (SAD) for 'Working near TasNetworks owned Low Voltage (LV) Overhead (OH) insulated Services'.

    All workers (and any tools in use) must keep a minimum 1-metre Safe Approach Distance (SAD) from overhead low voltage service lines.

    Please review the attached brochure as provides additional detail and also covers;

    • SAD requirements for insulated Service Lines
    • Options for scenarios where the 1 metre SAD cannot be maintained.


    *Note: This information applies only to LV service lines. SADs for overhead distributions lines are different - see the TasNetworks website for details.


  • Accuracy of Connection Applications and EWR Submissions

    When submitting Applications and Electrical Works Requests (EWRs) it is important that they both accurately reflect the work that has been completed onsite.

    Correct details such as the supply type, number of phases, pole ID and maximum demand are needed to assess the connection request.

    Where our crew attend to perform the connection and find that the information provided is incorrect, the job will be incomplete, and new paperwork will be required which will result in a delay to the customers connection.

    This is particularly important for private underground consumer mains that run through road reserve / public land. If the required landowner approvals and BYDA drawings have not been provided, works will not proceed.

    For more information on this process, please refer to the current Service & Installation Rules and the Hub article from June 2025.

    When submitting Applications and Electrical Works Requests (EWRs) it is important that they both accurately reflect the work that has been completed onsite.

    Correct details such as the supply type, number of phases, pole ID and maximum demand are needed to assess the connection request.

    Where our crew attend to perform the connection and find that the information provided is incorrect, the job will be incomplete, and new paperwork will be required which will result in a delay to the customers connection.

    This is particularly important for private underground consumer mains that run through road reserve / public land. If the required landowner approvals and BYDA drawings have not been provided, works will not proceed.

    For more information on this process, please refer to the current Service & Installation Rules and the Hub article from June 2025.

Page last updated: 03 Sep 2026, 07:40 PM