Electrical Professionals Satisfaction Survey: Update

Thank you to everyone who participated in our inaugural Electrical Professionals Satisfaction Survey. This survey enables us to hear the voice of the industry, better understand how well we're delivering the services you and your clients need and any opportunities for improvement.

The survey focused on basic connection services.

What we heard:

• 2 in every 3 electrical professionals state they are satisfied with TasNetworks' current services and performance
• In fact, 1 in every 4 rank our performance as 10/10
• The industry sees the professionalism of our staff; the technical advice and knowledge base we provide; and the ease of use of our systems as key strengths
• Currently 2 in every 3 electrical professionals receive communications from us via email. A channel that mirrors the preference – with the majority indicated they would prefer to continue to receive communications via this channel
• 1 in every 2 electrical professionals are satisfied with the EWR process.

View the survey results snapshot here.

What next?

Your feedback has provided us with some areas to focus on, including:

• The provision of clearer checklists and guidelines prior to completing paperwork
• A streamlined documentation submission process
• More frequent and collaborative reviews
• Improved feedback loops
• Optimising the timeliness of communications
• Improving status and progress tracking
• The ability to pre-fill repeating information and
• Investigation of a mobile app version.

We'll now work with our internal teams to review these specific requests and look to find efficiencies and ways to optimise the process for basic new connections and alterations. We commit to providing regular updates as we progress this work and as solutions are implemented.

We greatly appreciate the honesty and openness of your feedback and look forward to rolling out the survey annually to monitor our ongoing performance and gauge change solutions.