TasNetworks Annual Electrical Professionals Survey – 2025 insight

Thank you to everyone who participated in our 2025 Electrical Professionals Satisfaction Survey.

This survey enables us to hear the voice of the industry, better understand how well we’re delivering the services you and your clients need, and any opportunities for improvement.

What we heard:

• 1 in every 2 electrical professionals state they are satisfied with TasNetworks’ current services and performance.
• And while we saw a drop in overall satisfaction from 2025 and 2024 results (down 11%) – we in fact saw an uplift in satisfaction across all the specific service attributes.
• The industry felt TasNetworks core strengths revolved around staff knowledge, responsiveness, and technical support. This was backed up by clear communications.
• There are however suggested areas of improvement – focusing on better coordinated communications amongst various parties to align works better; a desire for improved speed and timeliness; and considering ways the digital applications and requests could be more user friendly.
• These are all valid and insightful forms of feedback that the team will use to guide ways in which we can improve services to Electrical Professionals.
• With the recent introduction of the Private Underground Reporting Process, TasNetworks were interested to understand how the service and guiding communications have been received by industry. Feedback included:
  • High degrees of awareness (88%) of the reporting process through Before You Dig Australia. With 2 in every 3 electrical professionals agreeing this was an important reporting function to implement.
  • Around half found the change to reporting process effective, yet some still find it difficult to navigate.

We greatly appreciate the honesty and openness of your feedback – as this will guide our continuous improvements program to support how the industry best engages and works with TasNetworks services.