Mid Span Connections - Process

Mid span connections will only be approved when there is no alternate connection option available.

1. Contact Technical Advice on 1300 300 545 or via the Online Technical Advice Request
   • These connection types must be approved by one of Technical Advice team. They will discuss your options and advise accordingly.
   • A case number will be provided - this must be included as a reference on both the Application & the EWR.
2. Submit a Basic Application via the connection's portal.
   • Reference a 'mid-span connection is required' and include the case number.
   • Once reviewed a quote will be provided (*approx. $1,500)
3. Submit an EWR once all work has been completed onsite.
   • Reference a 'mid-span connection is required' and include the case number.
     
   • The customer may need to accept this fee via their retailer.
4. Standard EWR process follows from here.

*These connection types are covered in the Ancillary Services - Quoted Services application & Price Guide

To avoid delays to your connection, ensure you follow the above process.