Online Technical Advice Case
Electrical Contractors can now submit ‘Online Technical Advice Cases’ via the Connections Portal.
Online Technical Advice Cases are lodged just like an EWR or Basic application but please refer to the Work Instructions here if required.
Benefits of the Online Technical Advice Case
- Available 24/7 – You can submit the online request any time of day or night.
- Add Supporting Documentation – It has capacity to add documents or photos to clarify your query. Clear information will support the team in providing you timely and accurate information.
- Response available in the 'Documents Tab – Once provided the advice will be available to view in the 'Documents Tab' of the case.
** Make sure that you have consulted the SIR before contacting Technical Advice **
Cases will be picked up by a technical advice team member within 10 business days. If you require a site visit, please allow plenty of notice so that we can schedule accordingly.
Once assessed and Technical Advice has been provided, a response will be made available in the documents tab of the relevant case.
The Technical Advice Team can still be contacted via phone (1300 300 545) between 9:00am -3:00pm Monday to Friday (please note upcoming Holiday period)
