Phase 1 engagement wrap-up

Phase 1 of our engagement program took place between November 2020 and September 2021, and was dedicated to research and planning. The purpose of Phase 1 of our R24 engagement program was to uncover customer and stakeholder needs and interests using research activities and methods, and to use the resulting insights to directly shape our Draft Customer and Stakeholder Engagement Strategy. During this first phase we directly engaged with a total of 63 customers and stakeholders in seven different activities held across the state.

• Download the R24 Phase 1 Engagement Report here

The Phase 1 report provides important context and detail regarding how our engagement program and topics for engagement were developed with direct input from our customers and stakeholders, and covers:

• The engagement purpose
• Objectives
• Topics
• Key resources
• Methodologies
• Engagement outcomes
• Activity and process summaries for individual engagement activities.

To view the associated materials for Phase 1 engagement activities like agendas, presentations, notes and summaries, be sure to visit our Engagement Summaries page.