Welcome to TasNetworks' Revenue Reset (R24)

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As a provider of electricity transmission and distribution network services in Tasmania, TasNetworks is required to submit Proposals to the Australian Energy Regulator (AER) every five years, detailing our proposed plans for building, operating and maintaining the electricity network and network charges for customers. At the conclusion of this process the AER releases a final decision which outlines how much revenue TasNetworks is able to recover during the new regulatory period.

The current regulatory period ends on 30 June 2024, with the next regulatory period (R24) starting on 1 July 2024 and running until to 30 June 2029.

This comprehensive and highly regulated process exists primarily to protect electricity customers, and works by imposing performance standards on network service providers (NSPs) like TasNetworks, and capping revenue based on expected cost forecasts developed for each regulatory period.

The development of each Regulatory Proposal process requires a huge amount of work from multiple teams within TasNetworks, usually spanning several years, and includes financial forecasting, asset planning, price and tariff modelling, reviews of existing services and policies, and comprehensive customer and community engagement.


Ways you can get involved

Between now and when we submit our draft Regulatory Proposal in January 2023, we’ll be seeking feedback from a broad range of customers and community members at each step of the Proposal's development. Whether you're a TasNetworks customer, a member of one of our advisory groups, an interested member of the community, or a representative of an industry body, we're keen to understand your thoughts and perspectives, and where possible, use your insights to help shape our Proposal.

We encourage you to bookmark this site, as we'll be regularly sharing information about our Proposal and associated activities. Whether it be an online survey, discussion paper, FAQs, or event notices - all these items will be posted here. For those of you who are keen to get more involved, you can register here, which will allow you to receive updates, as well as submit questions and participate in any online forums or polls we host.

In the meantime, please feel free to contact us should you have any questions, and a member of our team will get back to you.

- TasNetworks R24 Engagement Team

As a provider of electricity transmission and distribution network services in Tasmania, TasNetworks is required to submit Proposals to the Australian Energy Regulator (AER) every five years, detailing our proposed plans for building, operating and maintaining the electricity network and network charges for customers. At the conclusion of this process the AER releases a final decision which outlines how much revenue TasNetworks is able to recover during the new regulatory period.

The current regulatory period ends on 30 June 2024, with the next regulatory period (R24) starting on 1 July 2024 and running until to 30 June 2029.

This comprehensive and highly regulated process exists primarily to protect electricity customers, and works by imposing performance standards on network service providers (NSPs) like TasNetworks, and capping revenue based on expected cost forecasts developed for each regulatory period.

The development of each Regulatory Proposal process requires a huge amount of work from multiple teams within TasNetworks, usually spanning several years, and includes financial forecasting, asset planning, price and tariff modelling, reviews of existing services and policies, and comprehensive customer and community engagement.


Ways you can get involved

Between now and when we submit our draft Regulatory Proposal in January 2023, we’ll be seeking feedback from a broad range of customers and community members at each step of the Proposal's development. Whether you're a TasNetworks customer, a member of one of our advisory groups, an interested member of the community, or a representative of an industry body, we're keen to understand your thoughts and perspectives, and where possible, use your insights to help shape our Proposal.

We encourage you to bookmark this site, as we'll be regularly sharing information about our Proposal and associated activities. Whether it be an online survey, discussion paper, FAQs, or event notices - all these items will be posted here. For those of you who are keen to get more involved, you can register here, which will allow you to receive updates, as well as submit questions and participate in any online forums or polls we host.

In the meantime, please feel free to contact us should you have any questions, and a member of our team will get back to you.

- TasNetworks R24 Engagement Team

  • Phase 2 engagement wrap-up

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    Phase 2 of our engagement program ran between October and December 2021, and was focused on building knowledge and understanding of our engagement participants, identifying key topics for the following phase, and seeking feedback on the Draft Customer and Stakeholder Engagement Strategy. During this phase we directly engaged with over 100 customers and stakeholders across eight state-wide activities, including energy generators, reference group members, industry stakeholders and individual customers.

    The Phase 2 report provides important detail regarding feedback on the Draft Customer and Stakeholder Engagement Strategy, as well as providing further context on the development of key topics for later phases of engagement. The report covers:

    • The engagement methodologies
    • Outcomes
    • Evaluation
    • Conclusions
    • Activity and process summaries for individual engagement activities
    • Consolidated results from evaluation surveys, completed by engagement participants.

    To view the associated materials for Phase 2 engagement activities like agendas, presentations, notes and summaries, be sure to visit our Engagement Summaries page.

  • Phase 1 engagement wrap-up

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    Phase 1 of our engagement program took place between November 2020 and September 2021, and was dedicated to research and planning. The purpose of Phase 1 of our R24 engagement program was to uncover customer and stakeholder needs and interests using research activities and methods, and to use the resulting insights to directly shape our Draft Customer and Stakeholder Engagement Strategy. During this first phase we directly engaged with a total of 63 customers and stakeholders in seven different activities held across the state.

    The Phase 1 report provides important context and detail regarding how our engagement program and topics for engagement were developed with direct input from our customers and stakeholders, and covers:

    • The engagement purpose
    • Objectives
    • Topics
    • Key resources
    • Methodologies
    • Engagement outcomes
    • Activity and process summaries for individual engagement activities.

    To view the associated materials for Phase 1 engagement activities like agendas, presentations, notes and summaries, be sure to visit our Engagement Summaries page.

  • Online forum - Framework and Approach

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    The Australian Energy Regulator (AER) will host an online public forum on Thursday, 28 April 2022 to allow stakeholders to ask questions about the Tasmanian Framework and Approach (F&A), the first step in the two-year regulatory process to determine efficient prices for electricity distribution and transmission services.

    [Click here to register for the forum]

    The F&A determines, amongst other things, which services will be regulated and the broad nature of their regulatory arrangements. This includes an assessment of services (service classification) and whether the AER needs to directly control the prices and/or revenues set for those services. The F&A also facilitates early consultation with consumers and other stakeholders and assists electricity distribution and transmission businesses like TasNetworks to prepare regulatory proposals.

    The AER's process for this preliminary framework and approach paper is unlike any they have recently delivered, as it considers options that will impact the future provision of potential new services.

    The AER is seeking feedback on the proposed approaches discussed in TasNetworks' position paper, and any other issues relevant to the F&A process. Customers and stakeholders are invited to attend the online forum on Thursday 28 April: Click here to register for the forum.

    Registered attendees will be emailed a Microsoft Teams meeting invite by the AER once registrations have closed.

    In case you missed it, you can access TasNetworks' Framework and Approach materials here.

  • Network resilience - how can energy providers support their communities in adapting to a changing climate?

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    TasNetworks has again joined forces with fellow electricity distribution network service providers (DNSPs), Ausgrid, Endeavour Energy, Essential Energy, Evoenergy and NT Power and Water to jointly engage on network resilience.

    What is network resilience?
    The above DNSPs have developed the following draft definition of resilience:

    "The ability to resist, absorb, accommodate, adapt to, transform and recover from the effects of a hazard."

    Why engage?
    Genuine and meaningful engagement is critical to balancing the needs of our customers and stakeholders as we develop our Proposals for the Australian Energy Regulator (AER) for the 2024-29 regulatory period. TasNetworks has joined up with other DNSPs in the same regulatory cycle to engage on common issues in order to minimise the engagement effort for our customers and stakeholders.

    How are we engaging?
    This engagement has been built around a collaboration paper (available here), followed by an online forum on 8 February 2022. The purpose of the paper and the forum is to answer the overarching question,

    "Over the next 10 years, how can DNSPs best support the communities they serve in adapting to a changing climate?"

    The collaboration paper also seeks to understand:

    • The relationship between resilience and reliability, and gathering stakeholder views on the proposed definitions
    • Stakeholder views on whether regulatory frameworks and objectives consider resilience
    • Stakeholder views of the role of networks in community resilience and response.

    How can I provide my feedback?
    Start by downloading the collaboration paper (here). You can then attend the online forum on 8th February (register here), as well as lodge a written submission in response to the issues discussed in the collaboration paper.

    Written submissions close on 28 February 2022 and should be emailed to Brent McKillop (brent.mckillop@tasnetworks.com.au). Page 1 of the collaboration paper has more information on how to submit your written submission if this is of interest to you.

    Feedback from the forum and written submissions will then be considered for inclusion in TasNetworks’ Proposals for the 2024-2029 regulatory period to the AER.


    ** Click here to REGISTER for the forum **
    When: Tuesday 8 February, 2-4pm
    Where: online only
    Pre-reading: collaboration paper

  • Framework + Approach (call for submissions)

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    The Australian Energy Regulator (AER) is due to make its next revenue determination for TasNetworks' transmission and distribution networks in early 2024, covering the 2024-2029 regulatory period. However before TasNetworks can submit the Proposals that inform the revenue determination process, the AER has to define what services we are permitted to provide - as we are a regulated monopoly business. The AER does this through a document called a Framework and Approach paper (F&A paper).

    Our current F&A paper was finalised in July 2017, and much has changed within the electricity supply industry since then. One example includes that distribution network service providers, like TasNetworks, are no-longer responsible for providing meters (however they are still responsible for servicing existing meters until they are replaced by advanced meters).

    The AER is not obligated to issue a new F&A paper for every revenue determination it makes, however the pace of change within the energy sector makes it likely that the AER will at least update or amend TasNetworks’ F&A paper. With this in mind, TasNetworks has requested that the AER amend or replace the F&A paper applying to our networks for the 2024-29 regulatory period. We have proposed a number of additions and changes to the services in the F&A paper, which if adopted would enable us to:

    • Provide portable reliability batteries to our life support customers during planned outages
    • Repair a limited range of minor private asset defects which might be identified by TasNetworks crews when working to rectify unplanned network outages
    • Construct private electrical assets, such as private power poles, as a provider of last resort
    • Provide Stand-alone power systems (SAPS) to existing customers as a replacement for their network connection, in cases where it is beneficial for both the customer and TasNetworks to do so.


    Download and provide your feedback

    These changes are outlined in our submission to the AER, with the main submission available for download here and the cover letter here. We developed these changes in consultation with a range of our stakeholders, and based on the feedback we have received to-date, we believe they are supported by our stakeholders. The AER will also conduct its own public consultation process regarding the proposed changes. This will include calling for submissions on whether it's necessary to amend or replace the current F&A paper, followed by the release of a preliminary F&A paper for public comment.

    If you are interested we encourage you to download and read our proposed changes, and to make a submission to the AER. Submissions can be made until COB Tuesday, 30 November 2021. To make a submission and for more information about the AER’s consultation process, visit the AER website here.

  • Draft Customer and Stakeholder Engagement Strategy (call for submissions)

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    Our Draft Customer and Stakeholder Engagement Strategy for our 2024-29 Revenue Reset is now open for public consultation.

    In a first for TasNetworks, this Strategy has been developed with direct input from you, our customers and stakeholders. The engagement approach outlined in the Strategy is focused on gaining a deeper understanding of your interests, needs and motivations so that we can develop Proposals that balance your needs with those of the Australian Energy Regulator.

    We invite your feedback on the Strategy via a short online survey, available here. Alternatively, you can email your submission to R24@tasnetworks.com.au

    Feedback submissions close by 5pm on Monday 13th December 2021.


  • Successful first meeting for Reset Advisory Committee

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    TasNetworks' newly established Reset Advisory Committee met for the first time on 20th October 2021.

    The RAC will play a key role in shaping TasNetworks’ plans for Tasmania’s energy future, and will complement the engagement program for our Proposals to the Australian Energy Regulator (AER) for the 2024-29 regulatory period.

    With an introduction from CEO Dr Seán Mc Goldrick, meeting agenda items included:

    • An overview of TasNetworks in relation to the broader energy market and the organisation's 2030 Strategy
    • Discussion of the AER's draft Better Resets Handbook
    • Discussion of TasNetworks' draft Engagement Strategy for the R24 revenue reset.


    A copy of the meeting presentation is available for download here.

    The Committee will meet every six to eight weeks to help shape TasNetworks' Proposals to the AER, which will be submitted in November 2023.

    - R24 Engagement Team

  • TasNetworks joins forces for service classification engagement

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    TasNetworks has joined forces with fellow electricity distribution network service providers (DNSPs), Ausgrid, Endeavour Energy, Essential Energy, evoenergy and PowerWater (NT) to jointly engage on the classification of distribution services (service classification).

    What is service classification?
    Service classification refers to the types of services that DNSPs provide to their customers (like public lighting, metering, connections), and includes those services that are regulated by the Australian Energy Regulator. Like to know more? Visit the AER's website.

    Why engage on service classification?
    Understanding the perspectives of customers and stakeholders on this fundamental regulatory issue is critical to the successful development of revenue proposals for each of the above utilities, especially as customers anticipate the availability of emerging energy services to meet their needs as new technologies become available.

    How are we engaging?
    The engagement has been built around a joint consultation paper (available here), followed by an online forum on the 15 September to discuss the issues raised in the paper.

    Written responses on the consultation paper are welcome by COB 30 September 2021. Please refer to the Overview section at the front of the paper for details on how to make a submission.

    Please email R24@tasnetworks.com.au should you wish to attend the forum on the 15 September 2021.

  • EOI - Reset Advisory Committee member application now open!

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    Expressions of Interest to Join TasNetworks' Reset Advisory Committee

    We invite applications from suitably qualified professionals to join our Reset Advisory Committee to support the successful development of our 2024-29 Regulatory Proposal to the Australian Energy Regulator.

    EOI criteria

    Applications will be assessed according to merit against the following criteria:

    • Preferably Tasmanian-based
    • Ability to provide expert advice about the future direction of Tasmania’s electricity network, and associated key drivers
    • Ability to consider how plans and initiatives will impact TasNetworks’ customers, stakeholders and the Tasmanian community
    • Desirable and relevant knowledge and experience in one or more of the following areas:
      • Energy
      • Utilities
      • Social Research
      • Future technologies
      • Economics
      • Sustainability
      • Governance and policy
      • Corporate strategy.
    • Capacity to participate in an ongoing basis (October 2021 to December 2023).


    For more information, including Member remuneration, please refer to the Committee's Terms of Reference, available for download here.

    Applications should include a cover letter addressing the above criteria and a short CV, and must be submitted by 5pm On Friday 10 September 2021 to:

    Liz Dimmlich
    Stakeholder Engagement Specialist (R24)
    liz.dimmlich@tasnetworks.com.au

  • R24 gets underway with co-design workshop

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    Our next regulatory period starts on 1 July 2024, and will run until 30 June 2029. While this might seem a long way away, there is a huge amount of work that goes on behind the scenes to develop the draft Regulatory Proposal: financial forecasting, asset planning, price modelling, reviews of existing services and policies, and of course, customer and stakeholder engagement.

    Why engage?
    We're planning to engage with our customers and stakeholders at every step of our Proposal's development to ensure:

    • We understand their values and needs
    • That we're developing a Proposal that balances their needs with those of our Owners, the AER, and TasNetworks' overarching business strategy.

    Co-design workshop

    In July 2021, we held a workshop with representatives from our Customer Council and Policy and Regulatory Working Group (PRWG) to jointly identify the key components of our R24 Engagement Strategy. We also created an online survey to capture feedback from those who weren't able to attend in-person. The results of both the workshop and the survey are available to download here in this independent summary report (PDF). These insights will be incorporated into our draft R24 Engagement strategy, which we will also share for feedback in the coming month.

    We invite you to get in touch if you have any questions about the summary report.

Page last updated: 05 Jul 2022, 09:40 PM