FAQs
Why is TasNetworks engaging online?
While we still enjoy engaging face to face with our customers, not everyone can attend public meetings when they're scheduled. Talking with TasNetworks offers an alternative way to engage. Here's what Talking with TasNetworks can offer:
*It's a quick and convenient way to have your say on a range of issues and topics, anytime that suits you.
*With easy access to supporting documentation and resources right there on the project page, you can learn all about the issue and be better informed.
*You can see what neighbors and other community members think about an issue and offer your own view.
*It allows for a range of different people, with different views to come together and discuss matters that may impact their community.
How will my feedback be used?
As a part of the TasNetworks community, your voice is important. TasNetworks endeavors to makes informed decisions based on the information they have. A big part of this is understanding what’s important to the community and customers. Through the tools provided on Talk with TasNetworks, they are able to collect your feedback and actually incorporate it into their planning processes.
Every tool chosen for each conversation on the site is carefully selected based on different engagement levels.
Is my privacy protected?
Yes! Your privacy is absolutely protected, and TasNetworks will only use your email to contact you with updates. Neither your email address nor any demographic details will be distributed to any third party or used for any other purpose.
What happens to my feedback?
All your comments, suggestions, and survey responses are considered as part of our planning and decision making process. Participating in Talking with TasNetworks is a great way for you to be part of shaping TasNetworks’ plans.
Why do I need to register?
Information on Talk with TasNetworks can be viewed by everyone and allows you to see how others feel about current topics. If you would like to participate in the quick polls and surveys, or make comments and leave feedback, you will need to register. You only need to do this once. By registering you let us know some basic information about you, including your age and suburb. When we collate responses we need to ensure a wide variety of community members are having their views heard.
When you register please let us know what you are interested in. We can then share with you the latest news on topics of interest. We will only use your email address for this purpose. You can opt out at any time.
Who do I contact to report an outage or fault?
Life Support: If there is life support equipment at your property, please report your outage by calling us on 132 004.