Welcome to the CAG Resource Hub

This resource hub is designed to provide easy access to key materials and information for TasNetworks' Customer Advisory Group (CAG). The hub is for group members, and anyone interested in following the group's activities. To keep informed, subscribe to this page via the 'Say Informed' box (to the right or bottom of this page). You can also register to receive our stakeholder newsletter.

The CAG is one of five active engagement groups in TasNetworks' engagement framework. These groups are a core part of our overall engagement program and critical to building our understanding of what customers value now and into the future.

Our CAG comprises of 16 Tasmanians who represent the perspectives and experiences of our residential and small business customers. The group serves as a vital platform for building strong relationships, driving continuous improvement, and ensuring customer-centricity remains at the core of everything we do.

Through this group we aim to foster a collaborative and transparent dialogue between TasNetworks and our valued customers, and gain invaluable insights into our customers' needs, preferences, and concerns.

The CAG will meet at least four times a year to assess and deliberate over issues involving energy services, processes, tariffs, customer experience issues (among others).